Guest
Checkout
A press when the guest leaves reports checkout to the team.
Departure reported
Notify the team, update a supported status or start a configured StayAssist workflow.
StayAlert
One press.
The next step can happen automatically.
Physical buttons for checkout, cleaning completion and guest call requests. Notify your team, update checkout and cleaning status where supported, and start StayAssist workflows from a simple press.
- Checkout pressGuest reports departure
- StayAlert signalConnected to the property
- Team notificationNative push or email, according to your setup
Three button roles Three roles.
Three roles.
One physical family.
The same enclosure family, with a clear role for the person at the property.
Housekeeping
Cleaning Completed
A press when cleaning is complete marks the property as ready.
Cleaning complete / property ready
Inform the team, update a supported clean/ready state or contact the next guest through StayAssist.
Guest
Request a Call
A press asks StayAssist to call the guest on the current reservation.
A configured guest call attempt
Uses the contact details available for the current reservation.
From press to action A simple signal.
A simple signal.
A connected next step.
StayAlert connects a button's role and property assignment with the next steps configured for your operation.
- 01
Physical press
An event at the property
- 02
StayAlert signal
The button's operational role
- 03
Assigned property / room
The device's assignment
- 04
Configured next step
The follow-up in your setup
Native notifications
Native StayAlert
- Push
- Platform history
Keep the team informed in the platform and through native notifications.
Optional connection
Connected system
- Supported PMS / status update
Where the connected provider and API allow it.
Optional communication
With StayAssist
- Voice calls
- SMS
- Configured workflows
Add guest and team communication around the signal.
StayAlert signals.
StayAssist communicates and orchestrates.
Checkout to property ready Connect the handoff
Connect the handoff
from departure to arrival.
Connect a reported departure with the team preparing the property, then use cleaning completion to inform what happens next.
Departure reported. The handoff can begin.
When the guest presses Checkout, StayAlert can notify housekeeping or a manager that cleaning can begin. It can also update your PMS where supported or start a StayAssist workflow.
-
Guest presses CheckoutGuest leaving -
Checkout reported
StayAlert event
-
Notify housekeeping or a manager
Push / email or configured workflow
-
Cleaning can begin
The next handoff
Cleaning CompletedCleaning complete.
Cleaning complete.
Property ready.
The housekeeping team presses Cleaning Completed when the property is ready. That signal can inform managers and update a supported clean or ready state in the PMS.
Property ready
Cleaning complete
- Team notification
- Supported PMS ready / clean update
Guest assistance Let the guest request
Let the guest request
a call with a press.
Give guests a physical way to request assistance without finding a phone number, opening an app or starting a chat.
Current reservation
Property + reservationA press prompts StayAssist to immediately attempt the configured call to the guest on the property's current reservation.
StayAssist
Configured call attempt
Uses the guest contact information available for the current reservation.
Connected systems Connect checkout and cleaning
Connect checkout and cleaning
with your PMS.
Checkout and cleaning-ready signals can update supported PMS states. Available reservation details can also guide guest communication through StayAssist.
- Checkout
Checkout reported
Property / roomDevice assignmentConnected PMSSupported checkout / status update - Cleaning Completed
Cleaning complete / property ready
Property / roomDevice assignmentConnected PMSSupported clean / ready update
Available updates depend on the connected provider, its API and the permissions in your setup.
Explore integrations Installation Mount. Connect.
Mount. Connect.
Assign.
Wall-mounted buttons, direct Wi-Fi and a clear property assignment. No electrician or StayControl gateway required.
Mount
Mount with adhesive or screws in a suitable place for the button's role.
Connect
Fit four replaceable AA alkaline batteries and configure the Wi-Fi connection.
Assign
Assign the device to the correct property or room and button role in the MasterMind platform.
Battery lifeApproximately 3 years
Four replaceable AA alkaline batteries. Battery life depends on use and operating conditions.
Online support and guided setup are free. On-site installation and onboarding by MasterMind are available as paid services.
Discuss your setup Operational records Review the signals
Review the signals
behind the handoff.
Review native checkout and cleaning events by device and date, alongside the assignments and preferences that keep each button connected to the right property.
| Received | Property / room | Button role | Event |
|---|---|---|---|
| Apartment 04 | Checkout | Checkout reported | |
| Apartment 04 | Cleaning Completed | Property ready |
PDFSpreadsheet
An event record does not confirm that a notification was delivered or a follow-up action completed.
- Assignment and role
- Keep each button connected to the correct property or room and operational purpose.
- Preferences and battery
- Review notification preferences and battery information where available.
- Native event records
- Filter checkout and cleaning history by device, date and timezone, with PDF and spreadsheet exports.
StayAssist keeps its own call and workflow history.
Commercial model Own the buttons.
Own the buttons.
Choose the follow-up.
Buy StayAlert once for native operational signals. Add StayAssist communication and workflows where your operation needs them.
One-time hardware purchase
- No recurring hardware subscription
- Native push, email and event history without a recurring hardware fee.
- Volume pricing
- Lower per-unit pricing for larger StayAlert orders.
- Guided setup
- Free online support and guided setup, with on-site installation and onboarding by MasterMind available as paid services.
StayAssist calls and messages are charged separately on a pay-per-use basis.
A few practical details.
Button roles, connectivity, setup and what happens after a press.
Discuss your setupWhat does each StayAlert button do?
Checkout reports departure. Cleaning Completed marks the property as ready. Request a Call asks StayAssist to attempt the configured call to the current reservation guest. The three roles use the same enclosure family with distinct labels, icons and colors.
Does the Checkout Button verify that the guest has left?
No. It reports checkout when pressed; it does not independently sense vacancy or identify the person pressing it.
What happens after cleaning is completed?
The Cleaning Completed Button signals that cleaning is complete and the property is ready. It can notify the team, update your PMS where supported and start a configured StayAssist workflow to contact the next guest. It does not add a separate inspection or maintenance-clearance step.
Can the ready signal help with early check-in?
Yes. When the property is ready early, available reservation details can guide StayAssist to contact the next guest and offer early check-in where configured. Whether an offer is appropriate, and whether it is paid, depends on your setup.
Does StayAlert work without StayAssist?
Yes. StayAlert has native push, email and platform event history. StayAssist adds configured calls, SMS, WhatsApp and workflow follow-up. The Request a Call role uses StayAssist for its call attempt.
Can StayAlert update our PMS?
Yes, where the connected PMS and its API support the relevant operation. Checkout can update a supported checkout or status field, and cleaning completion can update a supported clean or ready state. Available fields and permissions depend on the provider.
What happens when a guest requests a call?
StayAssist immediately attempts the configured call to the guest on the property's current reservation. It uses the available guest contact information; a request does not guarantee that the call is answered.
Does the guest need an app?
No app is needed to press a StayAlert button. For Request a Call, StayAssist calls the contact associated with the current reservation; the guest needs to be reachable on that phone.
How is StayAlert installed, and does it need StayControl?
Mount it with adhesive or screws, fit four replaceable AA alkaline batteries, configure Wi-Fi and assign the property or room and button role. It connects directly through Wi-Fi without a StayControl gateway or an electrician.
How long do the batteries last?
Approximately 3 years. Battery life depends on use and operating conditions. StayAlert uses four replaceable AA alkaline batteries.
What happens if Wi-Fi is unavailable?
StayAlert needs Wi-Fi connectivity to send an event to the platform. It can retry sending an event, but does not store events indefinitely. A prolonged outage can prevent delivery.
How is StayAlert priced?
StayAlert is a one-time hardware purchase with no recurring hardware subscription. Volume pricing is available. Online support and guided setup are free; MasterMind on-site installation and onboarding are paid services. StayAssist communication is charged separately on a pay-per-use basis.
Turn property events into the next action.
Talk through your properties, button roles and the follow-up your team needs.