Hi Alex, this is Ben from Coastline Property Management. Harbor House is seeing elevated noise from Suite 204 during quiet hours. Could you lower the volume, please?
Hospitality operations platform
Monitor every signal. Automate every guest workflow.
MasterMind connects privacy-safe monitoring, AI guest communication, energy efficiency, and team workflows so hospitality operators can detect property issues, contact guests, reduce energy waste, and coordinate every stay from one ecosystem.
Harbor House - Miami Beach Suite 204 · live property signals
Live workflow Noise normal patternrising patternthreshold exceeded Smoke/vape Clear Occupancy Stable Temperature Stable Humidity Stable Presence Occupied
Context threshold active
65 dB threshold
Live level 48 dB52 dB61 dB78 dB normal patternrising patternthreshold exceeded
Detection evidence Incident candidate detected
Noise crossed the active threshold and stayed elevated long enough to require classification.
- Noise threshold crossed 78 dB above active rule
- Pattern confirmed Repeated elevation for 8 min
- Signal source verified StayControl sensor online and reporting
MasterMind classification Signal classified for StayAssist
- Event type Noise incident
- Severity High
- Response route StayAssist guest outreach
- Escalation rule Alert team if the signal persists
StayAssist handoff Configured response package
- Assistant
- Ben
- Tone
- Polite, direct
- Policy
- Quiet hours active
- Fine context
- $250 if repeated
- Fallback
- Team alert if unresolved
Are you recording us? Also, what time do quiet hours start?
No recording. StayControl only measures signal levels, not conversations. Quiet hours started at 10:00 PM, and the current level is above the active threshold.
Got it. We will lower the music now. Thanks for explaining.
Thank you. I will keep monitoring and only follow up if the signal rises again. Good night, Coastline Property Management.
- Noise level Below threshold at 21:49
- Guest status Confirmed volume reduced
- Team action No escalation needed
- Follow-up
- Continue monitoring
- Time to resolution
- 6 min
- Manager state
- Incident closed
- Place
- Harbor House - Miami Beach
- Sensor
- StayControl suite 204
- Start time
- 21:42
- Duration
- 8 min
- Signal graph and threshold event
- StayAssist call recording and transcript
- Reservation and guest profile linked
- Outcome saved for disputes and reporting
- Monitor
- Detect
- Classify
- Contact
- Resolve
- Log
Signal-based monitoring Noise, smoke, occupancy, presence and environment signals without cameras or conversation recording.
Guest and team response StayAssist contacts guests, updates managers and keeps the workflow moving without manual chasing.
Seasonal pricing logic One-time monitoring payment, then pay-per-use guest automation so properties pay only when they need it.
Stay ecosystem
One Stay ecosystem across signals, guests, energy and teams.
Connect property signals, guest communication, energy efficiency and team follow-up in one hospitality operations layer.
Monitoring
StayControl
The most precise and reliable camera-free monitoring for noise, occupancy, smoke/vape and environmental risk.
- Market-leading monitoring precision
- Party prevention workflows
- Incident reports for guests and OTAs
Guest workflows
StayAssist
AI guest calls and messages for Meet & Greet, Post-Stay, Guest Helpdesk, Guest Reminders, Feedback Collection and Revenue Calls.
- 24/7 multilingual calls and messages
- Property-specific call logic
- Upsell / cross-sell during calls
Energy efficiency
StayEco
Occupancy-aware automation for compatible air conditioning.
- Reduces empty-apartment energy waste
- Guest comfort safeguards
- Pet Mode and Night Mode
Operations
StayAlert
Physical signals for checkout, cleaning completion and guest call requests.
- Less chasing between teams
- Faster turnover coordination
- More early check-in opportunities
Connectivity layer
Connect MasterMind to the tools your team already uses.
Keep MasterMind in sync with the systems around each stay, so context moves in and verified updates move back where supported.
- Less manual work keeping systems updated
- Better decisions with stay context in one place
- Faster follow-up when guest or team actions happen
MasterMind Stay ecosystem hub Signals Guests Energy Operations
PMS Reservation and booking data Example: Smoobu, BedLoop, Booking Experts
CRM Guest records and sales opportunities Example: Zoho
OTA channels Booking and guest-message context Example: Airbnb, Booking.com
Smart devices Connected device ecosystems Example: Google Nest
Automation tools Workflow connectors Example: Zapier
Service providers Operations partners Example: Cleaning, maintenance, smart locks
Call logs Room status Workflow updates Incident records
Need a connection we do not list? We can scope custom integrations on request.
Problem paths Start with the property problem
Start with the property problem
you need to solve.
Choose the risk or monitoring question first, then see how MasterMind detects it, handles it and records the outcome.
Incident mediation Resolve incidents faster with guest mediation, escalation paths and proof-ready records. Noise monitoring Detect elevated noise and party-risk patterns before they escalate. Smoke/vape monitoring Detect smoke, vape and related fire-risk signals that can affect safety, deposits and disputes. Occupancy monitoring Understand occupancy and presence signals without cameras. Room environment monitoring Protect guest comfort and property condition with temperature and humidity monitoring. Privacy-safe monitoring Understand property risk through purpose-built sensors, not cameras or intrusive surveillance.
Every path is built for hospitality operations, with privacy-safe monitoring at the core.
Customer proof
Built with hospitality operators. Proven in real portfolios.
See how vacation-rental and hotel teams use MasterMind to standardize monitoring, protect guest comfort and automate guest support.
From early trust to a portfolio-wide monitoring standard.
WelcomeHost began working with StayControl in 2023, starting with an initial rollout as its managed network grew. The goal was consistency: one monitoring standard that could scale across distributed properties without a recurring monitoring subscription. Today, StayControl is required across its managed network, covering 150+ properties, while WelcomeHost's operational feedback has helped shape historical analytics, temperature and humidity monitoring, and the platform experience.
- 150+ propertiesCovered across the managed network
- Network-wide requirementOne consistent monitoring standard
- Since 2023Operational feedback shaping the platform
From recurring smoke complaints to earlier intervention.
Hotel Apartamentos Simón Verde deployed StayControl across 100+ apartments and shared spaces after smoke-odor complaints were leading to disruptive room changes. The rollout combined earlier cigarette smoke detection with staff training and hotel-specific workflows. Customer data shows 38% fewer smoke-odor complaints and 61% fewer tobacco-related room changes.
- 100+ apartmentsRollout across rooms and shared spaces
- 38% fewerSmoke-odor complaints
- 61% fewerTobacco-related room changes
From recurring guest questions to more time for higher-value work.
Recurring guest questions once had to wait for the Stop in Flat team to be available. Today, StayAssist handles a substantial share of that routine support around the clock across 30+ Madrid apartments, while StayControl provides a consistent property-monitoring layer. The team spends less time repeating answers and more time running the portfolio.
- 30+ apartmentsConnected across central Madrid
- 34.6 h/monthReturned to the operations team
- 67% resolvedAutomatically, without staff intervention
Built for hospitality
Choose the path that fits your operation.
See how monitoring, guest support and team workflows adapt to your property, portfolio and operating model.
Vacation rentals
Monitoring, guest communication and incident response across distributed short-term rentals.
Rental property owners
Remote visibility, privacy-safe monitoring and clearer control over rental-property risk.
Hotels and aparthotels
Connect room and shared-space signals with faster guest and staff response.
Serviced apartments
Consistent monitoring and guest support across flexible-stay apartment portfolios. Commercial model
Own the hardware. Scale services with demand.
Choose the hardware your properties need, use guest automation on its own or alongside your hardware as demand requires, and bring larger deployments into one commercial rollout.
Hardware ecosystem One-time purchase
Buy once. Keep the complete system working.
Each purchase includes the device and the software that powers it, with no recurrent subscription required to continue using either.
Property monitoring StayControl
Shop StayControl Team signals StayAlert
Shop StayAlert Energy control StayEco
Shop StayEco StayAssist automation Pay per use
Let guest automation flex with the season.
Charges follow call and messaging usage as guest demand rises and falls. Scale guest automation up during busy periods and back during quieter months, matching your spend to the rhythm of your properties.
No subscription No hardware purchase required
View StayAssist pricing Portfolio purchasing For larger orders
More than a device quote.
Combine volume pricing, rollout support and optional protection in a proposal built around your portfolio.
Volume pricing
Lower per-device pricing for larger hardware orders.
Rollout planning
Plan device quantities, shipping and integration requirements around your properties.
Onboarding and setup
Free online support and guided setup, or paid on-site installation and onboarding handled entirely by our team.
Warranty and protection
StayControl includes a one-year warranty, with optional warranty extension and StayProtect.
Privacy and trust
Monitor signals, not private moments.
StayControl helps you look after your property while respecting your guests' privacy. Clear rules govern data collection, protection and retention.
StayControl monitoring
No cameras
StayControl uses sensors, not cameras. No photos or video are captured.
No audio recording
Noise is measured in decibels, without recording room audio or monitoring guest conversations.
No guest identification
StayControl estimates occupancy without identifying individual guests. Readings are not exact headcounts.
How we handle your data
Transparent data collection
We explain what we collect, why we need it and who can access it.
GDPR-compliant data handling
We protect personal data with encryption and controlled access.
Your data is not for sale
We do not sell your data or use it for advertising.
Enforced retention and deletion
We enforce retention limits and deletion procedures, including for backups.
SOC2-level compliance
Our system is built around SOC 2 security criteria.
See how signals become guest and team workflows.
Explore monitoring, automated guest support, energy control and team alerts in a demo tailored to your operation.