See what the Standard MasterMind Warranty covers, how the optional Warranty Extension works, and how both sit alongside any statutory consumer rights that apply.
For professional/B2B purchases, the Standard MasterMind Warranty starts on delivery and covers qualifying product defects for 12 months.
Qualifying manufacturing defects and component failures attributable to the product under normal intended use.
For an accepted claim, MasterMind determines whether repair or replacement is appropriate based on technical assessment and practicability.
The optional Warranty Extension begins immediately after the Standard MasterMind Warranty and follows the same coverage, exclusions, remedies and claim process.
24 months of total MasterMind commercial warranty coverage from delivery
Add it when you buy eligible hardware or within 30 calendar days of delivery. The device must have no known existing fault or open warranty/support claim concerning that fault.
Supported territory. The Warranty Extension is available for new purchases in EU member states, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland.
They cover different situations. Where a warranty applies, it is considered first.
Warranty / Warranty Extension
The Standard MasterMind Warranty is included, with an optional paid extension. It covers qualifying manufacturing defects and component failures attributable to the product under normal intended use.
Accidental damage is not covered.
StayProtect
An annual service/protection plan with its own coverage for eligible malfunctions and accidental damage, subject to its terms.
It may apply to situations that fall outside applicable warranty coverage when they are covered by the plan.
Our support team reviews the reported issue before any equipment is returned.
Email support@mmindtech.com to start the request.
Tell us which device is affected and describe what happened.
Provide any reasonable diagnostic or supporting information we request.
Send equipment only after MasterMind provides return instructions.
For an approved commercial warranty claim within the supported territory, MasterMind covers the reasonable transport needed to provide the repair or replacement remedy.
Email supportEligibility, coverage boundaries and what to do when a device needs attention.
Contact supportFor professional/B2B purchases of eligible hardware—StayControl, StayEco Controller and StayAlert—the Standard MasterMind Warranty lasts 12 months from delivery. This commercial warranty does not limit statutory consumer rights.
It adds 12 months immediately after the Standard MasterMind Warranty, giving eligible professional/B2B purchases 24 months of total MasterMind commercial warranty coverage from delivery.
StayControl main devices, StayEco Controllers and StayAlert devices are eligible. PartyStop and StayEco Room Sensors are not. StayAssist is a software/service product, so hardware warranty coverage does not apply.
You can add it when you buy eligible hardware or within 30 calendar days of delivery. The device must have no known existing fault or open warranty/support claim concerning that fault.
It covers qualifying manufacturing defects and component failures attributable to the product under normal intended use. It does not cover accidental damage, misuse, unauthorized modification, unsuitable power, external electrical damage, fire, liquid damage or ordinary cosmetic wear.
Warranty covers qualifying product defects. StayProtect is a separate annual service/protection plan with its own malfunction and accidental-damage scope. Warranty applies first where applicable.
Contact support@mmindtech.com with the device and issue, provide reasonable information if requested and wait for return instructions before sending equipment.
The Standard MasterMind Warranty and Warranty Extension are additional contractual benefits and do not limit statutory rights that may apply under applicable law.
Tell us which device is affected and what happened. We’ll guide you through the next step.
