Privacy Policy

1. Who we are and what this policy covers

LEV ZIMBITSKIY operates MasterMind · Tech and is the controller for the personal data described in this Website policy. Address: Calle Carmelo Roda, 6, 46025 Valencia, Spain. Tax identifier: ESY5383974X. Contact: info@mmindtech.com.

This policy covers visits to mmindtech.com, enquiries, demo scheduling and communications sent through or in connection with this Website. It is not a policy for all information processed inside the authenticated MasterMind platform or by a customer’s own hospitality operation. The online Shop is not open; this policy does not describe an active Website payment or subscription checkout.

2. Information we receive

For an enquiry, we receive your name, email address and message, together with company, phone number or request-specific information you provide. Required fields depend on the enquiry type and are marked in the form. Depending on the request, this can include products or workflows of interest, business type, property or room counts, markets, timing, installation interests, partnership role and websites, or support, device, account and invoice references. We also receive the enquiry type, language, source page identifier and submission time used to route and understand the request.

Please do not send passwords, payment-card information, guest personal details or unnecessary sensitive information. Public Website forms do not ask you to upload documents or sign into a platform account.

Visiting the Website involves technical connection information such as your IP address, requested resource, request time and browser information. Our enquiry security checks use submission timing and pseudonymized IP/email rate-limit records. A first-party cookie records your external-service choice, consent version and timestamp. Functional scroll-recovery storage and optional third-party scheduling are described in the Cookie Policy.

3. Purposes and legal bases

We use enquiry information to answer your request, discuss the relevant product or configuration, arrange a requested demonstration, handle support or administrative matters, and maintain the related correspondence. Where you ask us to take steps towards a contract with you, the basis is those pre-contractual steps. For other business enquiries and correspondence, we rely on legitimate interests in answering requests and managing the relevant relationship. Existing customer support may also be necessary to perform the applicable agreement.

We use technical and anti-abuse information to run and protect the Website, investigate problems and limit spam, on the basis of legitimate interests in reliable and secure operation. Where a particular legal duty requires processing, that duty is the basis for the required information. Necessary first-party storage remembers your consent choice and restores scroll position for interface and animation recovery; it is not separately consent-gated. We rely on your consent to connect the optional Calendly embed: first allow External services in our cookie controls, then choose scheduling. Calendly’s own optional-cookie choices remain separate.

Sending an enquiry does not sign you up to a newsletter or authorize unrelated marketing. The Website does not currently run analytics or advertising trackers.

4. Email and customer relationship handling

Submitted enquiries are handled through our email system. Where relevant, contact information and enquiry details are also processed in Zoho CRM to organize requests and follow-up. This transfer is server-side; we do not use Zoho browser tracking.

You can also contact info@mmindtech.com directly; support enquiries can be sent to support@mmindtech.com. Support enquiries may also be handled through Zoho Desk. The configured Zoho services use the European data centre.

5. Optional scheduling and other recipients

If you choose to use Calendly for a demonstration, Calendly receives the connection and booking information needed for that interaction, including the details you enter on its booking page. The embedded scheduler loads directly when you choose scheduling with External services allowed; without that choice, it stays blocked. The Cookie Policy explains how to change this setting. You may instead send a demo request by email or the Website form. An external Calendly link takes you to Calendly’s own service and privacy controls.

Our Website and email infrastructure are hosted through Arsys. Hosting, email, CRM, support and scheduling providers process information needed for their respective services. Authorized persons handling your request may access that information. We may disclose information to competent authorities or professional advisers where required by law or necessary to handle a legal matter. The marketing Website does not currently use analytics or advertising trackers. Payment processing is not active while the Shop remains closed.

6. International transfers

Third-party services can involve processing outside the European Economic Area. Calendly’s Privacy Notice describes international processing, including the United States. Zoho processing depends on the configured account, service and support arrangements.

Where applicable, transfers require a lawful mechanism, such as an adequacy decision or appropriate safeguards. You may ask us for information about the recipients, locations and safeguards relevant to your request.

7. Retention

We keep enquiry and correspondence data for the time needed to handle the request and related follow-up. Relevant records may be kept longer where an ongoing customer or support relationship, an applicable legal duty or a dispute requires them. Security records are kept only for the operational or abuse- prevention purpose that justifies them. Browser-storage periods are stated in the Cookie Policy. Information no longer required should be deleted or anonymized, subject to any justified retention obligation.

8. Security and automated processing

We use technical and organizational precautions suited to the Website and enquiry handling, including input validation and abuse controls. No system can offer an absolute security guarantee. Please keep credentials and unnecessary sensitive information out of your enquiry.

Automated checks can reject invalid or suspected spam submissions. If you cannot send a genuine request, contact us directly. No marketing profiling or solely automated decision with legal or similarly significant effects is used on this Website.

9. Your rights and complaints

Depending on the applicable conditions, you can request access, correction, erasure, restriction, portability or object to processing, including processing based on legitimate interests. Where we rely on consent, you may withdraw it without affecting the lawfulness of earlier processing. Use Cookie settings in the footer to reject External services. This removes the active embedded scheduler and prevents further loads unless you allow the category again. Closing the demo dialog alone does not withdraw the stored choice. Withdrawal does not erase information or storage already held by Calendly; its own cookie controls and your browser settings apply.

Send privacy requests to info@mmindtech.com or the postal address above. We may request information reasonably needed to verify your identity; do not send identity documents unless requested. Some information must remain where a legal obligation or justified claim requires retention. You may complain to the Spanish Data Protection Agency, AEPD, or another competent supervisory authority.

10. Audience, changes and contact

The Website is intended for hospitality businesses and is not directed at children. We update this policy when the Website’s processing changes and show the effective update date on the published page. For privacy questions, contact info@mmindtech.com. See also the Cookie Policy and Legal Notice.