Offer-led conversation
The conversation begins with a service, experience, upgrade or future-stay option the property has chosen to offer.
StayAssist revenue workflows
Make relevant offers part of the conversation.
StayAssist can introduce and develop a service, experience or upgrade when it fits the guest, property and moment. You control how proactive the conversation should be; the guest's response determines what happens next.
- Conversation momentGuest asks about local activities
- Eligible optionConfigured boat experience
- Commercial approachIntroduce and explain1-10, configurable
- Guest responseInterested
Continue through Workflow Follow-Through
Two ways to participate
Some opportunities start the conversation. Others become relevant along the way.
Some conversations begin with a service or experience the property wants to present. In others, an opportunity becomes useful while StayAssist is already helping with arrival, departure, a reminder or an in-stay question.
A natural next step
An option can become useful while StayAssist handles another guest need, without turning the conversation into a sales call.
The original guest need comes first. An offer appears only when it fits the conversation and the operation can carry the response forward.
Offer eligibility
Why this offer, for this guest, now.
StayAssist considers what the property offers, what applies to this stay and whether the timing and business rules make the option appropriate.
Property
The services and options available at this location.
Guest and reservation
Stay details that affect whether the option applies.
Moment
Arrival, the stay, departure or another appropriate point.
Rules and applicability
The business conditions the option must meet.
Why is this option relevant now?Option that fits this stayRelevant configured service
Different properties can have different services, prices and conditions. StayAssist works from the information supplied by the operation; it does not create an offer, price, discount or inventory.
Live availability and provider actions depend on the connected integration.
Commercial approach
Choose how proactively the opportunity develops.
Commercial approach lets the operator choose how actively StayAssist develops an offer that already fits the moment.
What changesHow proactively the conversation develops
1Light touch
10More proactive
- 1
Mention naturally
Bring the relevant option into the conversation without expanding it unnecessarily.
- 5
Introduce and explain
Share available details and answer useful questions.
- 10
Develop with relevant questions
Ask for the information needed to continue while the guest remains engaged.
What stays fixed
- Eligibility stays the same
- Offer terms stay the same
- The guest sets the direction
- Service remains primary
More proactive does not mean more pressure. A decline ends the offer discussion.
Guest response
The guest response determines what happens next.
StayAssist can explain the option, answer questions and record the guest's response. Each response leads to a different operational next step.
Presented
The option was introduced.
Interested
The guest wants to know more or continue.
Accepted
The guest agreed to the next step discussed in the conversation.
Declined
The offer discussion stops while StayAssist can continue helping with the original need.
Team follow-up
A person is needed for approval, judgment or completion.
Conversation boundaryAcceptance records what happened in the conversation. Booking, sale registration or payment requires the appropriate supported external step.
Outcome visibilitySee what was presented, how the guest responded and whether the result continued into another step.
Across the stay
The right offer can appear at different moments in the guest journey.
The same service-first commercial model can support different guest moments without changing the purpose of the conversation.
- Guest Assistance
Local activity question
A guest asks about local activities. StayAssist answers the question, introduces a prepared boat experience when it fits and records whether the guest wants to continue.
Boat experience · Interested - Check-in
Arrival planning
While helping the guest prepare for arrival, StayAssist can introduce an available early check-in, transfer, parking option or upgrade and capture the response.
Early check-in or transfer · Requested - Checkout
Departure conversation
During the departure conversation, StayAssist can raise an applicable late checkout or future-stay option and continue according to the guest's response.
Late checkout or future stay · Guest response - Guest Reminders
Operational reminder completed
Once the operational reminder is clear, StayAssist can present an applicable early-check-in option as a separate step and keep the two outcomes distinct.
Early check-in option · Separate response
Shared Revenue capabilityAn offer that fits the momentCommercial approach shapes how it is discussed
Guest responseThe guest sets the directionInterest, acceptance, decline or team follow-up
Workflow Follow-Through
StayAssist does not introduce offers during active or unresolved incidents. Feedback collection remains focused on the guest's response, without commercial steering.
Workflow Follow-Through
Carry the guest response into the next supported step.
Interest or acceptance should not stop at the end of the conversation. Workflow Follow-Through can carry the result to the appropriate team or connected system.
Commercial conversationGuest responseWorkflow Follow-ThroughOperational continuation
- 01
Boat experience accepted in conversation
Pass the response to the appropriate team or supported action.
- 02
Early check-in requested
Continue to an approval, team or supported system path.
- 03
Future stay discussed
Continue to an appropriate team, CRM or subflow where supported.
When an integration provides the required action and permissions, the result can continue to the relevant PMS, CRM or other system.
These continuations do not by themselves confirm a booking, registered sale or payment.
Explore Workflow Follow-Through- Portfolio
- Different properties can use different services, prices, applicability and guest context.
- History
- See what was presented, how the guest responded and whether the result continued.
Questions, answered
Practical details before you configure a revenue workflow.
What can StayAssist offer guests?
StayAssist can introduce services, experiences, upgrades and other options prepared by the operation when they fit the guest and stay. Examples include early check-in, late checkout, transfers, parking, local experiences or a future stay.
How does StayAssist decide whether an offer is relevant?
It can consider the property, guest, reservation and point in the stay together with the business rules set for the workflow. Live availability and external data depend on the connected provider and integration.
What does Commercial approach control?
Commercial approach controls how proactively StayAssist introduces and develops an offer that already fits the moment, from a light touch to a more proactive conversation. It does not determine eligibility, change the price, grant a discount or predict conversion.
Does every StayAssist conversation try to sell something?
No. An offer appears only when it fits the conversation and the applicable business rules. The original guest need remains primary, and StayAssist does not introduce offers during active or unresolved incidents or while collecting feedback.
What happens if the guest is interested, accepts or declines?
StayAssist can record the response and continue it through the appropriate path. Interest is not acceptance, and acceptance does not by itself confirm a booking, registered sale or payment. A decline ends the offer discussion while StayAssist can continue helping with the original need.
Can StayAssist register the sale in my PMS or CRM?
Where the connected PMS or CRM supports the required action, Workflow Follow-Through can carry the commercial result into that system. Available actions depend on the provider, integration and permissions.
Can StayAssist take payment?
StayAssist does not provide a built-in payment flow. It can conduct the commercial conversation, record interest or acceptance and continue to a supported next step; any payment depends on the external system and integration used.
Bring your services into the conversations where they fit.
Tell us what you offer, when it should be relevant and how you want the guest response to continue.