StayControl Setup Guide

Create your account access

Open the MasterMind platform and choose New account. Enter the requested account details, then check your inbox for the account confirmation email. Use your account credentials to sign in.

Keep the account credentials available for the remaining steps. If you already have an account, use that account rather than creating a second one.

Connect your PMS or channel manager, if needed

In the platform, open the menu and choose Integrations Centre, then New Integration. Select the supported provider and enter the details requested for that connection.

This step is relevant when you want supported booking or guest context. Available data and actions depend on the provider, permissions and configured connection. A provider's presence in the integrations overview does not guarantee every workflow or field.

Create or import your spaces

Open the spaces area using the house icon and choose Add Space. Create a space manually, or use the import option when your configured integration supports it.

Enter the requested space information and maximum occupancy, then add the space. Use a clear name so that you can identify the room or property when assigning devices and reviewing notifications. Check the imported information rather than assuming that every provider supplies the same fields.

Connect StayControl to Wi-Fi

Connect StayControl to its supplied power source. On your smartphone or computer, join the temporary Wi-Fi network identifying the device, for example MasterMind · Tech StayControl. Open the setup portal and copy the displayed serial number before proceeding.

Choose Configure WiFi, select the property's compatible 2.4 GHz Wi-Fi network, enter the password and save. Check the connection result. After a successful connection, the temporary network disappears and the device begins measuring.

If the setup portal does not open automatically, try another smartphone or computer. If the connection fails, check the password, the available 2.4 GHz network and signal at the actual mounting position before trying again.

Add the device to its space

Return to the space you created or imported. Choose Add a device in this sublevel, give the device a recognizable name and paste the serial number copied from its setup portal.

Choose Search device in the system. The platform checks the device and displays the available notification choices when the checks succeed. Select the notifications you need and choose Add device. Confirm that the device appears in the intended space.

If the device cannot be found, recheck the copied serial number and Wi-Fi connection. Do not assign it to a different space simply to bypass an unresolved setup problem.

Configure the monitoring and response settings

Use the device's gear icon to open its configuration. Select the monitoring parameter, such as noise or cigarette smoke, and review the available settings for that parameter.

Set appropriate day/night triggers and notification recipients for the property's operating rules. Review the device name and any configured incident fee information. A setting in the platform does not itself establish a right to charge a guest.

Where StayAssist is enabled, configure the intended Incident Mediation workflow and contact path. Guest contact depends on available context, supported channels and workflow configuration; it is not an automatic consequence of adding the hardware.

Confirm the device is operational

Check that the assigned device is online and reporting readings in the correct space. Review the notification selections and recipients, and confirm that the configured response matches your team responsibilities.

Check occupancy context against a known quiet baseline and remember that occupancy is an estimate, not exact person counting. Booking or guest association requires the relevant connected data; it is not guaranteed by installation alone.

Explore the platform's user management, notifications, statistics and configuration areas as needed. Keep the device powered and connected, and revisit the settings when the room layout, Wi-Fi network or operating rules change.