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Always Guest-Focused

AI Concierge provides 24/7 intelligent guest assistance and incident resolution, handling requests, answering questions, and improving the guest experience automatically, while offering personalized recommendations, cross-selling, and upselling opportunities

AI Concierge

24/7 Intelligent Guest Assistance

Hospitality never sleeps — and neither does AI Concierge. From late-night questions to last-minute requests, it delivers instant answers and support any time of day, so guests always feel looked after without adding to your team’s workload.

Multiple Guest Call Scenarios — All Automated

AI Concierge handles a wide range of guest interactions — from pre-arrival welcomes and real-time incident calls to post-stay follow-ups, feedback collection, reminders and inbound concierge requests — all automatically and in 26+ languages.

Personalized Cross-Selling & Upselling

Turn guest conversations into revenue opportunities on your terms. AI Concierge can suggest upgrades or services with the level of assertiveness you configure — from completely discreet to confidently promotional.

Multilingual & Brand-Consistent

AI Concierge communicates naturally in 26+ languages and adapts fully to your brand. From policies, rules, and service standards to tone, vocabulary, and behavior, every aspect can be customized so it feels like a genuine member of your team.

Significant Labor Cost Savings

By automating thousands of calls and routine tasks, AI Concierge reduces the need for night-shift staff or call-center teams. You cut operating costs while maintaining a premium guest experience.

More Time for Human Hospitality 

With repetitive calls and incident mediation handled automatically, your staff can focus on high-value personal touches—the moments that turn a good stay into a great one.

Effortless Integration & Scalable Growth

Plug it in once, and it scales with you. AI Concierge integrates seamlessly with your PMS and StayControl monitoring, whether you manage a few properties or thousands.

Privacy & Security Built-In

No cameras. No eavesdropping. AI Concierge uses only the information required to assist guests, protecting data with enterprise-grade security.

Choose the calls that suit your property. Pick what you like, skip what you don’t—flexibility built inHow AI Concierge Engages Guests at Every Stage

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Staff hours saved every year

Incident Manager

Turn real-time alerts into instant action. StayControl detects disturbances; AI Concierge transforms those alerts into immediate guest outreach, solving problems while your staff stay focused elsewhere.

When StayContorl detects a potential problem — like a late-night party or cigarette smoke — AI Concierge instantly calls the guest in their own language. Issues are addressed politely and quickly, before neighbours or staff even notice.

By resolving disturbances before they turn into complaints, you avoid negative reviews, OTA penalties, and the damage a single noisy night can do to your brand.

Your team no longer needs to handle late-night phone calls or rush on-site to calm a situation. AI Concierge handles the first response automatically, freeing human staff for higher-value tasks.

Whether it’s 3 AM on a weekend or during peak holiday periods, the AI is ready to step in. Guests receive immediate attention even when your staff are off-shift.

AI Concierge speaks naturally in over 26 languages, ensuring guests understand and respond positively. It keeps the tone courteous and professional while de-escalating tensions.

Every call and outcome is automatically logged. You have a clear, timestamped record to share with OTAs or authorities if a dispute arises, giving you strong proof when you need it.

Meet & Greet

Make every arrival effortless and memorable. AI Concierge welcomes guests by name, provides key details, and starts the stay with a personal touch — so your team can focus on what matters most.

Before guests even step through the door, AI Concierge delivers a warm, brand-aligned greeting that sets the tone for their entire stay.

Provide arrival instructions, Wi-Fi codes, or house rules up front so guests are informed and confident before check-in.

Guests hear their name and receive a friendly welcome in their own language, making them feel valued and cared for from the very start.

A timely, automated welcome call reminds guests of check-in times and procedures, helping avoid delays or miscommunication.

AI Concierge follows your company’s tone and hospitality style—friendly, professional, and fully aligned with your property’s identity.

Starting the conversation early encourages trust and rapport, making guests more receptive to future upselling or loyalty offers.

Post-Stay

Continue the guest relationship beyond departure. AI Concierge follows up with a personalized thank-you call, collects feedback, and gently encourages future bookings—without adding a single task to your team.

Once guests depart, AI Concierge reaches out automatically to thank them and leave a lasting positive impression that drives loyalty and return visits.

A thoughtful follow-up call shows appreciation and strengthens the emotional connection, increasing the chances of future bookings.

Guests are more open to share candid feedback right after their stay. AI Concierge gathers it instantly so you can refine operations and wow future visitors.

Polite reminders to share their experience on OTAs or social media help build a stronger online reputation without manual staff effort.

A friendly call after checkout keeps your property top of mind and reinforces your brand’s commitment to hospitality.

Each call feels human and tailored—using the guest’s name, language, and your brand’s tone—while requiring zero time from your team.

Thank-you calls can also highlight upcoming promotions or special deals, turning gratitude into new revenue opportunities.

Feedback Collection

Capture valuable guest insights automatically. AI Concierge calls guests to collect feedback and preferences in real time, giving you actionable data to refine operations and personalize future stays—without adding to your team’s workload.

AI Concierge automatically reaches out to collect feedback and preferences while the stay is still fresh in the guest’s mind.

Instead of chasing surveys or emails, the AI captures candid opinions in real time—when guests are most willing to share details.

Collect information about likes, dislikes, and habits so you can surprise and delight on their next visit.

Use the insights to create targeted offers, craft success stories, and strengthen guest loyalty without manual data gathering.

Identify patterns in complaints or compliments and make informed decisions to enhance future stays.

No need for team members to call or email manually. The AI handles outreach at scale while maintaining a natural, human tone.

A friendly, real-time call engages guests far better than traditional survey links, giving you more—and better—feedback.

Inbound Concierge

Provide instant, 24/7 guest assistance without increasing staff. AI Concierge answers calls, handles routine requests, and delivers consistent, brand-aligned service any time of day or night.

Guests can call the AI Concierge anytime for information, assistance, or special requests—no matter the hour or staff availability.

The AI handles routine inquiries day and night, giving guests the service they expect while you save on staffing costs.

From check-in times and Wi-Fi details to local recommendations, guests receive accurate answers in seconds.

Whether it’s a late-night enquiry or a last-minute need, the AI ensures no call goes unanswered and every request is logged.

The AI follows your company’s tone, policies, and hospitality standards, so every interaction feels like it came from your own team.

Handle more properties and more guests without adding headcount—service quality remains consistent as you expand.

By taking care of routine calls, the AI lets your team focus on complex issues and delivering exceptional in-person experiences.

Reminders

Never miss a key step. AI Concierge automatically reminds guests of mandatory forms, check-in tasks, or other requirements, ensuring smooth arrivals while saving staff time.

AI Concierge automatically calls guests to remind them of mandatory forms, check-in steps, or other important pre- or mid-stay actions.

Reminders ensure guests complete requirements before arrival, avoiding delays, confusion, or non-compliance.

Staff no longer need to chase guests manually—AI handles follow-ups at scale while maintaining a friendly, professional tone.

Guests receive timely nudges for key tasks, helping check-ins run seamlessly and improving the overall experience.

You decide when and how reminders are sent, ensuring the communication fits your property’s workflow and brand voice.

Automated calls minimize missed steps, from forms to deposits, ensuring every guest is prepared for their stay.

Each reminder is logged, providing proof that guests were contacted and complying with your policies or regulations.

Custom Automations

Turn unique property procedures into automated calls. AI Concierge can model and execute bespoke workflows—like mandatory forms, local compliance, or custom guest interactions—saving staff time while ensuring accuracy.

Have a special procedure, requirement, or call flow for your property? AI Concierge can be customized to handle it automatically, saving staff time while ensuring consistency.

From local regulations to special guest instructions, we model your process so the AI executes it exactly as needed.

Anything too specific for standard calls—like reminders for guest registration forms, maintenance checks, or bespoke welcome messages—can be automated.

Staff no longer need to remember or manually perform niche tasks; the AI handles them reliably every time.

Once designed, the automation works across properties and guests, ensuring uniformity and efficiency.

Every custom call is logged and executed according to your rules, giving you proof and peace of mind.

As new procedures arise, you can add them to your AI Concierge automation library, keeping your operations future-proof.

Reduce staffing expenses across all shifts with AI Concierge. No salaries, taxes, or overhead — just efficient, 24/7 guest support at a fraction of the costSlash Payroll Without Sacrificing Service

Flexible Scaling — No HR Hassle

Handle seasonal peaks or sudden demand instantly, then scale back in low season. No hiring campaigns, onboarding, layoffs or severance — your costs flex automatically

Always Available, Always Consistent

100 % reliable day or night — even on holidays. No sick days, no turnover, no dips in service quality. Always ready to handle guest requests

 

Trained & On-Brand from Day One

The AI arrives fully trained and speaking in your brand’s tone. Update a policy once and it’s live everywhere immediately

Cost-Smart, Pay-As-You-Go

Activate only the call types you need — Incident Manager, Meet & Greet, Post-Stay, Inbound Concierge, Reminders or Custom Automations. Your spend scales precisely with usage

From Spanish to Mandarin, our AI Concierge chats naturally in dozens of languages, making every guest feel at homeSpeak Your Guests’ Language — Literally

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Languages
American English
British English
French
Spanish
German
Chinese
Portuguese
Italian
Greek
Hungarian
Dutch
Russian
Norwegian
Swedish
Danish
Finnish
Hindi
Australian English
Korean
Japanese
Vietnamese
Indonesian
Malay
Turkish
Bulgarian
Romanian
Slovak
Slovenian
Polish
Czech
Ukranian

25+ Integrations to Simplify Hospitality Operations

Spend less time managing tools and more time creating great stays

Turn Every Conversation into a Sales Opportunity