24/7 Smart Guest Assistance AI Concierge

AI Concierge provides 24/7 intelligent guest assistance and incident resolution, handling requests, answering questions, and improving the guest experience automatically, while offering personalized recommendations, cross-selling, and upselling opportunities

Hospitality never sleeps — and neither does AI Concierge. From late-night questions to last-minute requests, it delivers instant answers and support any time of day, so guests always feel looked after without adding to your team’s workload.

AI Concierge handles a wide range of guest interactions — from pre-arrival welcomes and real-time incident calls to post-stay follow-ups, feedback collection, reminders and inbound concierge requests — all automatically and in 26+ languages.

Turn guest conversations into revenue opportunities on your terms. AI Concierge can suggest upgrades or services with the level of assertiveness you configure — from completely discreet to confidently promotional.

AI Concierge communicates naturally in 26+ languages and adapts fully to your brand. From policies, rules, and service standards to tone, vocabulary, and behavior, every aspect can be customized so it feels like a genuine member of your team.

By automating thousands of calls and routine tasks, AI Concierge reduces the need for night-shift staff or call-center teams. You cut operating costs while maintaining a premium guest experience.

With repetitive calls and incident mediation handled automatically, your staff can focus on high-value personal touches—the moments that turn a good stay into a great one.

Plug it in once, and it scales with you. AI Concierge integrates seamlessly with your PMS and StayControl monitoring, whether you manage a few properties or thousands.

No cameras. No eavesdropping. AI Concierge uses only the information required to assist guests, protecting data with enterprise-grade security.

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Incident Manager

Meet & Greet

Post-Stay

Feedback Collection

Inbound Concierge

Reminders

Custom Automations

Turn real-time alerts into instant action. StayControl detects disturbances; AI Concierge transforms those alerts into immediate guest outreach, solving problems while your staff stay focused elsewhere.

Prevent escalation

When StayContorl detects a potential problem — like a late-night party or cigarette smoke — AI Concierge instantly calls the guest in their own language. Issues are addressed politely and quickly, before neighbours or staff even notice.

Protect your reputation

By resolving disturbances before they turn into complaints, you avoid negative reviews, OTA penalties, and the damage a single noisy night can do to your brand.

Save staff time and stress

Your team no longer needs to handle late-night phone calls or rush on-site to calm a situation. AI Concierge handles the first response automatically, freeing human staff for higher-value tasks.

Always on duty

Whether it’s 3 AM on a weekend or during peak holiday periods, the AI is ready to step in. Guests receive immediate attention even when your staff are off-shift.

Polite, multilingual mediation

AI Concierge speaks naturally in over 26 languages, ensuring guests understand and respond positively. It keeps the tone courteous and professional while de-escalating tensions.

Evidence & reporting

Every call and outcome is automatically logged. You have a clear, timestamped record to share with OTAs or authorities if a dispute arises, giving you strong proof when you need it.

Make every arrival effortless and memorable. AI Concierge welcomes guests by name, provides key details, and starts the stay with a personal touch — so your team can focus on what matters most.

Turn every arrival into a personal welcome.

Before guests even step through the door, AI Concierge delivers a warm, brand-aligned greeting that sets the tone for their entire stay.

Set expectations and share key details

Provide arrival instructions, Wi-Fi codes, or house rules up front so guests are informed and confident before check-in.

Create a memorable first impression

Guests hear their name and receive a friendly welcome in their own language, making them feel valued and cared for from the very start.

Reduce no-shows and last-minute confusion

A timely, automated welcome call reminds guests of check-in times and procedures, helping avoid delays or miscommunication.

Keep your brand voice consistent

AI Concierge follows your company’s tone and hospitality style—friendly, professional, and fully aligned with your property’s identity.

Build stronger guest relationships

Starting the conversation early encourages trust and rapport, making guests more receptive to future upselling or loyalty offers.

Continue the guest relationship beyond departure. AI Concierge follows up with a personalized thank-you call, collects feedback, and gently encourages future bookings—without adding a single task to your team.

Keep the conversation alive after checkout

Once guests depart, AI Concierge reaches out automatically to thank them and leave a lasting positive impression that drives loyalty and return visits.

Turn one-time visitors into repeat guests

A thoughtful follow-up call shows appreciation and strengthens the emotional connection, increasing the chances of future bookings.

Capture valuable insights for improvement

Guests are more open to share candid feedback right after their stay. AI Concierge gathers it instantly so you can refine operations and wow future visitors.

Boost reviews and ratings

Polite reminders to share their experience on OTAs or social media help build a stronger online reputation without manual staff effort.

Extend your brand beyond the stay

A friendly call after checkout keeps your property top of mind and reinforces your brand’s commitment to hospitality.

Automate without losing the personal touch

Each call feels human and tailored—using the guest’s name, language, and your brand’s tone—while requiring zero time from your team.

Upsell future offers effortlessly

Thank-you calls can also highlight upcoming promotions or special deals, turning gratitude into new revenue opportunities.

Capture valuable guest insights automatically. AI Concierge calls guests to collect feedback and preferences in real time, giving you actionable data to refine operations and personalize future stays—without adding to your team’s workload.

Turn guest insights into your competitive advantage

AI Concierge automatically reaches out to collect feedback and preferences while the stay is still fresh in the guest’s mind.

Gather meaningful feedback instantly

Instead of chasing surveys or emails, the AI captures candid opinions in real time—when guests are most willing to share details.

Understand guest preferences for personalization

Collect information about likes, dislikes, and habits so you can surprise and delight on their next visit.

Fuel marketing and loyalty programs

Use the insights to create targeted offers, craft success stories, and strengthen guest loyalty without manual data gathering.

Improve operations with actionable data

Identify patterns in complaints or compliments and make informed decisions to enhance future stays.

Save staff time on follow-ups

No need for team members to call or email manually. The AI handles outreach at scale while maintaining a natural, human tone.

Increase response rates compared to email surveys

A friendly, real-time call engages guests far better than traditional survey links, giving you more—and better—feedback.

Provide instant, 24/7 guest assistance without increasing staff. AI Concierge answers calls, handles routine requests, and delivers consistent, brand-aligned service any time of day or night.

Your 24/7 front desk—always ready to help

Guests can call the AI Concierge anytime for information, assistance, or special requests—no matter the hour or staff availability.

Offer round-the-clock support without extra hires

The AI handles routine inquiries day and night, giving guests the service they expect while you save on staffing costs.

Answer common questions instantly

From check-in times and Wi-Fi details to local recommendations, guests receive accurate answers in seconds.

Never miss a guest request

Whether it’s a late-night enquiry or a last-minute need, the AI ensures no call goes unanswered and every request is logged.

Provide a consistent brand experience

The AI follows your company’s tone, policies, and hospitality standards, so every interaction feels like it came from your own team.

Scale effortlessly as your portfolio grows

Handle more properties and more guests without adding headcount—service quality remains consistent as you expand.

Free human staff for high-value tasks

By taking care of routine calls, the AI lets your team focus on complex issues and delivering exceptional in-person experiences.

Never miss a key step. AI Concierge automatically reminds guests of mandatory forms, check-in tasks, or other requirements, ensuring smooth arrivals while saving staff time.

Ensure every task is completed on time

AI Concierge automatically calls guests to remind them of mandatory forms, check-in steps, or other important pre- or mid-stay actions.

Prevent last-minute issues

Reminders ensure guests complete requirements before arrival, avoiding delays, confusion, or non-compliance.

Increase operational efficiency

Staff no longer need to chase guests manually—AI handles follow-ups at scale while maintaining a friendly, professional tone.

Keep arrivals smooth and organized

Guests receive timely nudges for key tasks, helping check-ins run seamlessly and improving the overall experience.

Customizable timing and messaging

You decide when and how reminders are sent, ensuring the communication fits your property’s workflow and brand voice.

Reduce errors and oversights

Automated calls minimize missed steps, from forms to deposits, ensuring every guest is prepared for their stay.

Maintain an audit trail

Each reminder is logged, providing proof that guests were contacted and complying with your policies or regulations.

Turn unique property procedures into automated calls. AI Concierge can model and execute bespoke workflows—like mandatory forms, local compliance, or custom guest interactions—saving staff time while ensuring accuracy.

Automate your unique guest workflows

Have a special procedure, requirement, or call flow for your property? AI Concierge can be customized to handle it automatically, saving staff time while ensuring consistency.

Tailored to your operations

From local regulations to special guest instructions, we model your process so the AI executes it exactly as needed.

Solve unique challenges

Anything too specific for standard calls—like reminders for guest registration forms, maintenance checks, or bespoke welcome messages—can be automated.

Reduce manual effort

Staff no longer need to remember or manually perform niche tasks; the AI handles them reliably every time.

Scale your custom workflows

Once designed, the automation works across properties and guests, ensuring uniformity and efficiency.

Maintain compliance & accuracy

Every custom call is logged and executed according to your rules, giving you proof and peace of mind.

Flexible & expandable

As new procedures arise, you can add them to your AI Concierge automation library, keeping your operations future-proof.