Unleash Your Virtual Watchdog
MasterMind · Tech AI Call Bot helps Property Managers maintain control and ensure the safety of their properties. By monitoring guest behavior and identifying potential issues in real time, our system prevents disturbances, such as parties, and attracts the right tenants.
Proven to be more effective than a human intervention, our AI Call Bot responds instantly and accurately, preventing incidents before they escalate. Additionally, its ability to configure and adapt to a Property Manager’s internal corporate policies is limitless.
MasterMind · Tech AI Call Bot in action
Why our AI Call Bot Outperforms Human Call Agents
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Instant Response Time
A human agent might take minutes (or even hours) to react, but AI Call Bot responds immediately, preventing issues before they escalate.
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24/7 Availability
Unlike human agents who require breaks, sleep, and shifts, AI Call Bot is available 24/7, 365 days a year, ensuring uninterrupted service.
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No Human Error or Bias
People may get emotional, forget details, or apply inconsistent judgment. AI Call Bot ensures 100% accuracy and follows predefined protocols without bias or mistakes.
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Call Recording & Data Tracking
AI Call Bot records every interaction, providing clear evidence of conversations, which helps property managers track incidents and make informed decisions.
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Configurable & Adaptable
Unlike a human agent who may struggle to adapt to specific corporate policies, AI Call Bot can be fully customized to follow specific rules, Q&As, and brand tone.
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Cost Efficiency
When companies rely on human call agents, the costs get passed down to you—higher service fees to cover salaries, training, and staffing. With AI Call Bot, you get a smarter, cost-effective solution that delivers unlimited calls without the added financial burden.
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Multilingual Capabilities
A human agent may speak only one or two languages, but AI Call Bot supports 26+ languages, allowing it to communicate with guests from all over the world effortlessly.
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Scalability
AI Call Bot can handle multiple calls at the same time, while a human agent can only handle one call at a time. This ensures faster and more efficient issue resolution.
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Neutral and Assertive Tone
Unlike humans, who may become frustrated or inconsistent, AI Call Bot maintains a calm, professional, and assertive tone at all times.
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Compliance with Industry Regulations
AI Call Bot is programmed to align with current industry regulations (such as camera prohibitions and noise limits), ensuring that all responses follow legal and corporate policies.
How our AI Call Bot works
PMS data extraction
The AI Call Bot extracts essential data from the Property Management System, including the current reservation details, main guest contact information, and the guest's preferred language. If no integration is available, this data is manually entered into the Platform.
Configuration data extraction
The AI Call Bot extracts specific configuration data, including company rules, policies, and Q&A inputs.
Meet&Greet call (optional)
The AI Call Bot contacts the guest, delivering tailored 'pre-arrival' instructions, rules, and other relevant information, all based on the settings configured by the Property Manager.
Real-time monitoring
Our monitoring devices measure every 5 seconds, ensuring no disturbance — whether it's noise, cigarette smoke, vape, marijuana, temperature, or humidity—goes undetected.
Incident detection
Once an incident is detected, the MasterMind · Tech monitoring system activates the AI Call Bot, preparing it for the specific type of incident. The AI Call Bot then calls the guest and engages in a conversation, using the company policies, rules, and pre-configured settings to address and prevent the incident, aiming at resolving the situation effectively before it escalates.
Incident escalation (optional)
If the incident remains unresolved within the timeframe set by the Property Manager on the Platform, the AI Call Bot escalates the issue by calling the Property Manager, providing all relevant details about the incident for further action.
Post-Stay call (optional)
The AI Call Bot contacts the guest, thanking them for their stay and offering a personalized farewell, based on the settings configured by the Property Manager.
AI Call Bot Standard vs Premium: Find the Best Fit for Your Needs
| Feature | AI Call Bot Standard | AI Call Bot Premium |
|---|---|---|
| Price | Totally free | €0.45 per call (only if connected) |
| Triggers | Calls only for noise incidents | Configurable for noise, smoke, occupancy, temperature, humidity |
| Call Duration | Max. 30 seconds | Unlimited |
| Tone of Voice | Neutral-assertive | Customizable on the Platform |
| Responses | Aligned with current industry regulations (prohibition of cameras) and device settings (selected noise limits) | Aligned with current industry regulations (prohibition of cameras) and device settings (selected noise limits). Customizable with rules, company policies and Q&A |
| Languages | Available in 26 languages, including Spanish, English, French, Italian, Chinese, Portuguese, and many others | Available in 26 languages, including Spanish, English, French, Italian, Chinese, Portuguese, and many others |
| Meet & Greet Service | €0.85 per call (Post-stay thank-you & Pre-stay instructions) | €0.45 per call (Post-stay thank-you & Pre-stay instructions) |
| Incident Escalation | No escalation to the Property Manager | Escalation call to the Property Manager if the issue persists (configurable timeframe) |
| Call recordings | Not available | Available on the Platform |
| Do not disturb hours | Available on the Platform | Available on the Platform |
Connect AI Call Bot to your PMS
Seamlessly automate the association of incidents with specific reservations and guests, effortlessly extract guest contact details, and have the AI Call Bot initiate calls using the extracted data — all by integrating your Property Management System with the AI Call Bot.
